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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carlie Cronan

July 24, 2026

5  out of  5
rating by Carlie Cronan
"I am so happy I switched over from Progressive. Daniel found me the best quote and coverage to fit my needs. He made the process seamless and took a lot of weight off my shoulders. Thank you Daniel and State Farm!"
We responded:
"Hi Carlie, Thank you for this review. I'll make sure I pass this on to Daniel. Have a great weekend and THANKS AGAIN. "
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raymond meisgeier

July 14, 2026

5  out of  5
rating by raymond meisgeier
"The office has always provided rapid and reliable responses."
We responded:
"Thank you for this Review Mr. Meisgeler. I'm happy to share this with my team at our next office meeting. "
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michael muehl

July 14, 2026

5  out of  5
rating by michael muehl
"Great efficient service by a super friendly and knowledgeable staff! Goes above and beyond. He and his staff are the only reason I'm with state farm"
We responded:
"Thank you, Michael! I'm happy to hear that you found our service efficient and our team friendly and knowledgeable. We’re committed to providing the greatest experience possible. Let us know if there's anything else we can assist you with!"
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Emily Muehl

July 14, 2026

5  out of  5
rating by Emily Muehl
"Bob has been insuring my family for over 20 years- he and his team go above and beyond in so many ways. Whenever we have any insurance questions, Bob is always happy to help. I moved from California to Texas a few years ago, and Bob told me exactly what coverages I should have and why- he doesn’t write insurance in TX, but he went the extra mile to make sure all of my questions were answered and I was properly protected. Bob truly cares for all of his clients, and it is apparent in every interaction."
We responded:
"Thank you so much Emily. Your the best. "
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Julie

July 14, 2026

5  out of  5
rating by Julie
"We have been insured for our home and vehicles by Bob Francy since before our marriage 24 years ago. Bob Francy is trusted by us and has always helped us with all of our insurance needs and questions we’ve had. He makes sure that our policies are up to date and that we are fully covered should some unforeseen problems happen. We definitely recommend Bob Francy to our friends and family."
We responded:
"Thank you so much for this review, Julie. Please don't hesitate to reach out if you have any questions. I'll share this with the team, and it means so much to the Agency. "
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Leslie Morgan

July 9, 2026

5  out of  5
rating by Leslie Morgan
"Great customer service all the time! When I have a question or a concern anyone who answers the phone either has the answer or finds out and gets right back to me!"
We responded:
"Thank for this great review. I'll make sure I pass on this review to my Team at our next office meeting. Again THANK YOU. "
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Jason Price

July 8, 2026

5  out of  5
rating by Jason Price
"A good friend of mine recommended Bob Francy III for auto and rental insurance and I've been with them for a decade now. I've been really happy with them and State Farm. Great prices and top-notch customer service. I recently reached out with questions about coverage outside the U.S. for rental vehicles and Linsie promptly got me everything I needed. Felt good to know you have an agent looking out for you."
We responded:
"Thank you Jason for this review. I'll make sure I save this and share it with my team. Thanks again for allowing us to handle your insurance needs. "
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Phillip

June 9, 2026

5  out of  5
rating by Phillip
"We have been happy with the overall experience we have received from Bob Francy III State Farm office over the years with Homeowners and vehicle insurance. I just added a Term Life Insurance policy after finding their pricing was very competitive. The office manager Linsie Francy helped with my application and was great to work with through the process."
We responded:
"Thank you so much Phil for this review. I'll share this in our next team meeting. Have a great week and thanks again."
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Nicole Foster

May 18, 2026

5  out of  5
rating by Nicole Foster
"I recently purchased a second vehicle (EV) and Bob and his team were very insightful on helping me to understand my options when adding this car to my existing policy. Special shoutout to Daniel, who was my primary point of contact. His email communication and follow up was spot on! Thank you for being a great steward of your product and services."
We responded:
"Thank you so much for this review. It means the world to me and my Team. Please let us know if you have any questions or concerns down the road. again THANK YOU."
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will rivera

May 12, 2026

5  out of  5
rating by will rivera
"I have had State Farm for years and Bob Francy and his staff has always been top notch. The entire office has always been prompt, professional and kind. Thank God I have not had to file an automobile claim, but if it ever happens I am confident I will be taken care of. Keep up the good work."
We responded:
"Thank you for this review. I'll share this with my team at our next meeting. This means the world to us. "
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Ken Dasilva

May 11, 2026

5  out of  5
rating by Ken Dasilva
"Highly recommend this State Farm office. Krystal has always been my point of contact, but the whole team is helpful, professional, and easy to work with."
We responded:
"Thank you Ken. I'll share this with our team and we will always work hard to give you the best experience possible. "
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Tiger Adams

May 7, 2026

5  out of  5
rating by Tiger Adams
"Very knowledgeable and helpful. I am always more than happy with the service when I phone."
We responded:
"Thank you so much for this review. It means a lot for my team to know they are doing a good job. I'll cover this in my next Team meeting. again THANK YOU "
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JENNIFER WARD

May 2, 2026

5  out of  5
rating by JENNIFER WARD
"You guys are awesome ! Always great customer service when I need help, even just getting a tow truck . Thank you !"
We responded:
"Hi Jennifer, Thank you so much for your 5 STAR review. It really means a lot to us and I will share this with the office at our next meeting. Again THANK YOU."
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Natalie Chernow

April 29, 2026

5  out of  5
rating by Natalie Chernow
"INCREDIBLE! Everyone should use him."
We responded:
"Thank you Natalie, Please feel free to always call our office if you have any questions or need help with your insurance. THANK YOU"
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College Dance Prep

April 29, 2026

5  out of  5
rating by College Dance Prep
"Absolutely incredible - couldn’t recommend him more!"
We responded:
"Thank you so much for this review. I'll share this with my team at our next meeting. THANK YOU"
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Nicole Collins

April 29, 2026

5  out of  5
rating by Nicole Collins
"I worked with linsie and she was amazing! So helpful, so kind, and was able to answer all my questions!"
We responded:
"Thank you for this review. I'll share this with Linsie and the rest of the team. Please let us know if you ever have any questions or concerns. "
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Sue Wallace

April 7, 2026

5  out of  5
rating by Sue Wallace
"My family and I were insured through Bob Francy’s office for nearly 40 years, covering multiple cars, homeowners, and other policies. Every time I reached out, the team was consistently service-oriented, responsive, and incredibly helpful.
I highly recommend anyone shopping for insurance to contact Bob’s office to explore their options—they truly go out of their way to advocate on your behalf.
I recently moved out of state and would have gladly continued working with Bob and his staff if I could. Some of my family members in California are still with his office, which speaks to the trust and quality of service they provide."
We responded:
"Sue thank you for this review. It means the world to me and my Team. It's been an honor to have you as a client and wish you the best. "
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Pascal Jardin

March 6, 2026

5  out of  5
rating by Pascal Jardin
"These guys are the best! I had a HUMVEE that had a short vin and no one would insure it because the didn't know how to handle it, but they did! not to mentioned when I added another car, the gave me an insane discount! These guys are fast and know their shit. 100% would recommend!"
We responded:
"Thank you Pascal. This means a great deal to my team and me. Hope you have a blessed week and again THANK YOU."
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shannon nelson

March 5, 2026

5  out of  5
rating by shannon nelson
"Bob and his team are fantastic! They are quick to respond to questions, they take the time to sit down with you and go over your options but more importantly, they always treat you like a valued client. We would highly recommend Bob and his team!"
We responded:
"Thank you so much for this review. Please let us know if we can help you with anything down the road. THANK YOU"
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Cynthia Scott

February 24, 2026

5  out of  5
rating by Cynthia Scott
"The team at the State farm agency in Poway has been amazing. They're very patient, as I keep asking questions and changing my mind about things, they never hesitate to get back to me very very promptly. Thankfully this office is right next door to my house and very convenient if I need to go there in person. I just love their customer service, Morgan is just great always responding very quickly and the overall team has been a great experience! Highly highly recommend!"
We responded:
"Thank you for this review. I'll share this excellent review with my team at our next meeing. "
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Jim Farmer

February 6, 2026

5  out of  5
rating by Jim Farmer
"My family has been insured with Bob Francy/ State Farm for over 30 years ``` multiple cars plus homeowners. I recently called his office to add yet another car and had the pleasure of speaking with Rob who was extremely helpful and just great to talk with. I highly recommend that anyone shopping for insurance to contact Bob's office to discuss options!"
We responded:
"Thank you so much for this review JIm. It's been an honor and pleasure to work with you for over 30 years. Thanks again and I will share this with my team. It means so much. "
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M Francis

January 27, 2026

5  out of  5
rating by M Francis
"Daniel and his team helped me in getting the life insurance that’s best for me. It’s overwhelming sometimes to tackle life insurance because of all the options but it was explained to me really well. Thank you so much for the excellent service."
We responded:
"Thank you so much for this review. I'll make sure I share this with my whole team. Have a great week and don't hesitate to reach out if you have any questions. AGAIN THANK YOU... "
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Karen Lynch

January 27, 2026

1  out of  5
rating by Karen Lynch
"Here is my experience with this State Farm Agency. No accidents no tickets never a DUI. One 7 year old car and Bob Francy office was charging me $330.00 a MONTH! Minimal liability- and $500 deductible- they ARE A COMPLETE RIP OFF - they have no problem telling lies. Refused to give me copies of my car & renter insurance for a few years back i needed as records for a divorce. Told me to get a subpoena. I had State Farm all my life. Its how they pay loyalty! I HAVE PROGRESSIVE FOR 1/5 the monthly payment & double the renters amount for 1/3 what state farm charged."
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Gene Santos

October 1, 2025

5  out of  5
rating by Gene Santos
"Linsie was very helpful following the purchase of my new vehicle. Rates quoted were unbeatable. Linsie’s exceptional customer service has helped us throughout the years for our committed renewal every year!!! Thank you!!"
We responded:
"Thank you, Gene! I'm happy to hear that you found our customer service exceptional and that Linsie made your insurance process fast and seamless. We appreciate your kind words and are here for any future needs you may have. Thanks for choosing us!"
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Brian McArthur

September 24, 2025

5  out of  5
rating by Brian McArthur
"Bob and his team are really outstanding. I don't know how else to describe it. Very grateful for years of them looking out for our family on auto insurance, renters insurance, umbrella insurance, etc."
We responded:
"Thank you, Brian! I'm happy to hear that you and your family have been satisfied with our services over the years. It's our priority to ensure you feel secure with your insurance needs. Let us know if there's anything else we can assist you with!"